How does the payment process work?
Once you have clicked “ADD TO CART’ a pop up window will appear with a summary of your purchases. From here you may ‘Continue Shopping’ or ‘Check Out with PayPal’. Once you have entered your payment details in PayPal you will be directed to a secure site for downloading your purchase. You will also receive an email with a unique download link. You may use this link to download your guide up to 5 times. The process is instant but please note, the time it takes to download your guide will depend on the speed of your internet connection. On average, this takes about 10 minutes from the time you hit the "buy now" button.
What if I don’t have a PayPal account?
You don't need a PayPal account, or need to sign up with PayPal. You just need to enter your credit card details, email address, and billing address.
I’m worried about purchasing over the internet, is it safe?
Absolutely. I use the services of e-junkie and PayPal who provide secure connections for paying for and downloading products, and offer 100% risk free purchasing.
How do I get the publication once I’ve paid?
Once you have entered your payment details in PayPal you will be directed to a secure site for downloading your purchase. You will also receive an email with a unique download link. You may use this link to download your guide up to 5 times, so if you have any problems in the download process you can try again. If problems persist email me and I will reactivate your account so you can try again, or if worst comes to worst, I will email you the guide directly.
How long does it take to receive my guide once I’ve paid?
The process is instant but please note, the time it takes to download your guide will depend on the speed of your internet connection. On average, this takes about 10 minutes from the time you hit the "buy now" button.
Is there any risk of downloading a virus?
No. THE OXFORD FRESHER guides come as a series of PDF documents that are securely stored and contain no viruses. I pay e-junkie to provide a secure and virus free connection for downloading products for your peace of mind.
How long will the download link remain active?
The download link will expire after you've downloaded your guide 5 times. If you are having trouble, email me your name and the date of purchase and I'll re-activate your link for you.
What if I’m not happy with my purchase?
I take great pride in THE OXFORD FRESHER and all of its guides and would love to hear your feedback, good or bad. If for any reason you are unhappy or disappointed with your purchase I will be happy to provide a full refund.
I noticed there is a new edition to one of your guides. I have an older version, is there anyway I can get the new one for a discounted price?
THE OXFORD FRESHER’s guides are updated as regularly as possible to ensure the content remains accurate and relevant. If one of the guides you’ve purchased is updated, I'll inform you via email and allow you to download the updates for free.
What if I have trouble downloading my guide?
The email link that you are sent after payment allows you to download your guide several times, so this shouldn't be a problem. If however you do experience some trouble, simply email me and I’ll help you out. I can see who has downloaded the publication and who has not and can easily re-activate your link or send you your guide directly via email if necessary.
When I tried to download the product it said that my link has expired.
Email me with your name and date of purchase and I'll re-activate your link for you.
When I tried to download the product it said that my link has expired, but I haven’t even downloaded it yet.
I purchased my Fresher Guide ages ago and now I can’t find it on my computer. Is there anything I can do?
Email me your name and date of purchase and I'll re-activate your link for you so that you can download it again.
I accidently purchased the wrong Fresher Guide, is there anything I can do?
It is your responsibility to check the contents of your cart before check out. As all of my products are electronic, it is impossible to return them. That said, let me know and I’ll see what I can do to help.
I have downloaded my guide, but it won’t open.
Try downloading an updated version of Adobe Reader, free from www.adobe.com.
Try downloading an updated version of Adobe Reader, free from www.adobe.com.
Some of the text in my guide is funny (like a foreign language), how do I fix this?
Try downloading an updated version of Adobe Reader, free from www.adobe.com.
Try downloading an updated version of Adobe Reader, free from www.adobe.com.
I’m having trouble printing my guide, am I doing something wrong?
None of the guides have any restrictions or internal settings that would prevent you from printing them, so any printing problems will be either with your computer, your printer, or your network. Try downloading the product again or printing the document in smaller sections (e.g pages 1-10, 10-20 etc) as some printers and networks struggle with large documents. Or, try downloading an updated version of Adobe Reader, free from www.adobe.com.
